Shipping policy

Shipping & Delivery Policy

Order processing
After payment is confirmed, Krepalyn generally processes and dispatches orders within 3 business days. Business days exclude weekends and public holidays.

Delivery estimates
The average fulfillment time is 8–14 business days. Estimated transit time is 5–11 business days after dispatch. Delivery estimates are not guarantees and may vary because of carrier capacity, weather, address verification, remote-area service, or other events outside our control.

Tracking
When tracking is available, we will send the tracking information to the email address provided with your order after dispatch. Carrier updates can take time to appear.

Addresses and order changes
Please review your delivery address carefully before placing an order. If you need to request an address change, contact support@krepalyn.com as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

Split shipments
Items from the same order may be shipped separately. If this happens, you may receive more than one tracking number.

Delays, loss, or damage
If an order appears delayed, missing, or arrives damaged, please contact support@krepalyn.com with your order number and any relevant photos or details. We will review the issue and work with the carrier where appropriate.

Questions
For shipping questions, contact support@krepalyn.com.