Refund policy

Return & Refund Policy
Last updated: October 7, 2026

30-day return request period
You may request a return for an eligible item within 30 calendar days after delivery. To qualify, an item should be unused beyond reasonable inspection, complete with included parts or accessories, and returned in its original packaging where reasonably possible. Please retain proof of purchase.

How to request a return
Email support@krepalyn.com with your order number, the item you wish to return, the reason for the request, and photographs when relevant. Please wait for written return authorization before sending anything back. The authorization will provide the applicable return address, return method, and return-shipping responsibility. The administrative or registered contact address is not necessarily the return address.

Items that may be ineligible
Personalized goods and sealed hygiene-sensitive items that have been opened after delivery may not be eligible for a change-of-mind return where permitted by law. This does not affect rights relating to items that are faulty, unsafe, damaged, incorrect, or materially different from their description.

Damaged, incorrect, missing, or misdescribed items
Contact us promptly at support@krepalyn.com with your order number and supporting details. Where an issue is confirmed, we will provide an appropriate remedy, such as a replacement, refund, or other solution, without limiting mandatory consumer rights.

Inspection and refunds
After an authorized return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the refund. Original shipping charges or return-shipping costs are refunded only where required by applicable law or confirmed in the return authorization.

Exchanges
If you need a replacement or exchange, contact support@krepalyn.com with your order information. Availability and the appropriate next step will be confirmed after we review your request.

Order cancellations
If you need to cancel an order, contact support@krepalyn.com as soon as possible. We will try to assist when the order has not entered processing or dispatch, but cancellation cannot be guaranteed after that point.

Contact
For return or refund questions, contact support@krepalyn.com.